Showing posts with label Recalls. Show all posts
Showing posts with label Recalls. Show all posts

Bandai Offers Haruhi Replacement Program

Per Mania's forum site today:

"Bandai Entertainment is now offering up a replacement program to consumers who had problems with the audio tracks on either the Haruhi Season 2 release or the Haruhi Chan single disc release.

A small batch of discs featured mono sound on the Japanese audio track for the releases of Haruhi Season 2 (4 discs) and Haruhi Chan Vol. 1 (1 disc). Customers who purchased discs with the audio issue can contact http://support.bandai-ent.com/ to return the discs they have and receive replacement discs."

Haruhi-Chan was previously a 'Bandai Store Only' release, and the disks we are now offering for pre-order will NOT have this problem.

"Bandai Entertainment Inc. apologizes to its customers for the inconvenience."

Yes, of course they do.

Funimation Recalls Birdy the Mighty: Decode Part 1

Funimation, due to the wrong content being on one of the disks, hit us with a letter this afternoon announcing that they are recalling the new Birdy the Mighty: Decode Part 1 DVD Box (Eps #1-13) (Part # FN-06720) - you know, the one that just arrived a couple days ago. Ugggg.

Funi will be remaking a batch of new Birdy boxes, and they will ship them to us together with the 2nd half boxed set which is due to street on November 30th.

We have suspended all in process shipments of Birdy (they will automatically become pre-orders for the fixed box), and will be pulling our remaining inventory for return to Funi tomorrow. For you the folks that already have it, just e-mail us to request a replacement ticket. We will setup an automatic shipment to you for a fixed box once they arrive next month.

Darker Than Black 'fixed' Sets Rescheduled for May 4th

Funimation has rescheduled the street date for the Darker Than Black Complete Collection DVD Boxed Set (Eps # 1-26) to May 4th ,2010.

The original pressing of the previous release was recently recalled due to some of the sets having encoding problems on Disk #3 that caused severe playback problems several minutes into Episode #18.

If you had already received one of the original sets from us and have requested a replacement of Disk #3, they will be shipping out once the fixed sets arrive.

Darker Than Black DVD Box Recalled

In conjunction with several customer complaints that we recently received and reported, Funimation has just announced a retailer recall for the recently shipped Darker Than Black DVD Boxed Set. All of the boxes in the first pressing have a defective disk #3. Funimation is going to fix the problems and re-release the box set at a later date to be determined.

We are no longer shipping this product as of today.

The recall is strictly for retailer stock since we are still ahead of the official street date of the 23rd. We had already shipped quite a few out, mostly to you folks that had pre-ordered one. We'll be e-mailing all of our customers who already got a copy with a remedy shortly.