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Merry Christmas Everyone!

A very Merry Christmas from all of us here at the Anime Corner. I wish all of you, and your family, and happy and safe holiday season.

Sincerely,

-Robert

Updates - December 17th, 2006

Needless to say, it's been controlled chaos here over the last few days. We have been treating every order as time sensitive no matter what the shipping method is, and the crew here has really been busting butt to get as many orders pulled, prepped, and shipped as quickly as possible. They have been cutting off orders within minutes of the post office closing at 7pm, and we've been shuttling FedEx orders up to the Air Shipping station down the street as late as 7:30pm in the evening so they get on a plane that day. We hope all of your orders arrive on time and when you need them.

Friday was our 'official' cutoff for ground and US Mail shipments to get in the system and still have a chance to make it to you by Dec 24th. That said, most UPS ground and Priority Mail shipments put in the system up through the 18th might still get to you on time. After that, it will all depend on how close you are to our facility (and if you have good joss). If you need to be sure your stuff arrives on time, I cooked up a great Flat Rate 2nd Day air deal for only $12.98 that should have you smiling! This offer is good until Monday, and it gives you guys a way to get time sensitive orders on time for a good price even at this late stage of the game. After Wednesday of next week, please choose FedEx overnight for your time critical orders and we'll do our best to see that it gets to you before Christmas weekend.


One of the small pleasures of doing customer service this time of year is answering the hundreds of customer e-mails that poor in - especially at the last minute from panicking people who are desperate that their attentions are seen to. As I spend my Sunday combing through e-mails and returning timely and courteous answers, here are examples of a few and how, well, after a long day I would like to answer them:

'I need an item by Christmas, but I can only ship it to a PO Box. Why won't the store allow and order to ship FedEx to a PO Box?'

Sometimes I can't believe how many people still don't know this. Only the postal service can deliver to a post office box. Your SOL for Christmas delivery without a street address for air service. No, I can't 'make' FedEx deliver there, no matter how bad you want them to. Happy Holidays.

'My credit card is being declined, but I know it's good. Why won't your @#$%ing store take my credit card??!!'

Your bank's declining it, not us. Why don't you call your @#$%ing bank and find out why your balance is overdrawn, or you last payment hasn't been processed yet instead of bugging me. Happy Holidays.

'I'm sorry, I need to cancel an order I just made immediately as I do not have enough money to pay for it. I need a full refund and the order canceled ASAP!! Thank you for your time.'

What do you tell the folks at the supermarket when they've just checked and bagged 100 items and you find out your debit card is overdrawn? ~sigh~ Clearly my time means little to you, but thanks for saying thanks and taking up a little more of it. I live to serve. Happy holidays.

'My order shipped on the 11th via Priority Mail and it's now the 15th and it has not yet arrived. Please explain to me why it is not here yet since I paid extra for Priority Mail, and please check and see if there was some problem that delayed shipment'

DO you have a calendar? Every mother loving SOB on the planet, and their brother, is shipping parcels to someone right now. There is so much extra volume that postal workers are committing ritual sepuku by the dozens. Keep your pants on, it will be there shortly. Happy holidays.

'How late can I order and still get my items before Christmas?'

Basically, about 3 Days ago. But if you select Air and order now and we still have everything in stock we might still pull it off. You're welcome. Happy holidays.



'Some other store says they can ship by ground up until the 19th and still guarantee Christmas delivery. Why don't you?'

No one can guarantee ground delivery on shipments that late. They lie. We don't. Happy holidays.

'I know you're really busy right now, but when you get a chance can you tell me when XX series is going to be released on DVD?'


Considering I've never even heard of 'XX' series, it's probably a long way off getting out on DVD here in the US. By the way, we do have an upcoming releases page you can check, but that's OK, you're probably assuming that we might have missed it. Thanks for bringing it to my attention. And yes we are very busy, but thanks for at least acknowledging that. Happy holidays.

'I just placed an order [Sunday Evening] and I just wanted to make sure the order ships out first thing on Monday so I get it by Christmas. Thanks!'

There are about 1,000 orders from Friday and Saturday ahead of you, but I'll tell you what, for fifty bucks I'll move you right to the head of the stack. Yeah, I said fifty bucks - by tomorrow morning it might be more. I know, the audacity to give my people the weekend off. Oh, I see you ordered all $5 sale items, choose free shipping and used a discount coupon at checkout. Yeah, we'll jump right on that one. Happy holidays.


Anyway, just a little fun after 3 weeks of non stop work. All names have been changed to protect the guilty. One of the studios sent me a bottle of Sake as a holiday gift.

After this week, I'm certainly going to be able to put it to good use... -_^

A couple of notable date changes in the news this week. Illumination pushed back their entire catalog including Vandel Buster, BtX, Am Driver, etc. See the full list in our news clips below. Geneon also let us know that the release of the initial volume of Princess Racoon has been changed from January to June 07. No reason was given for the delay. Bandai (our favorite company this year -_^) told us that the Gundam Seed Movie trilogy Box (26024) is now sold out at their level, and they are not sure if they are going to repress it again, so (~ sigh ~) we've put it on 'Stock on Hand' status and we'll see what happens.



Finally, Geneon delayed the Ergo Proxy art box one more week, and is now telling us we should have them on Monday or Tuesday next week. We'll see.

Terence, who is a regular RACS customer and also an avid photographer, has put up a site with pictures from several of the cons he attended this year. His gallery is definitely worth a look. His photographer friend Jerry also has a nice site setup with many cos-play picks from his recent Convention stops.

We got so many e-mails from folks about our 48 hour sale (basically saying it was too short), that I decided to keep it running through the weekend until Monday to give everyone more time to take advantage of that rare deep discount coupon we're offering. See the side bar for complete details and coupon codes - they are good through this weekend on every item in the store (EXCEPT our Cardcaptor Bundle)! The figure sale will continue through next week, and the coupons can be taken right on top of those sale prices. We've got end of year inventory coming up, and the less we have to count the better - so I'm going to try to keep these kind of great deals coming at ya!

Our first batch of the last call $69.98 Card Captor Sakura DVD bundles have arrived and most shipped on Friday. Our entire first batch is going to fill pre-orders and we've already pre-sold about 70% of our current allocation of them. We have these priced at 87% off the retail price and 10% to 15% lower than some of those 'brand x' guys and people are gobbling them up very quickly. If you still want one then get your order in soon as I think these bundles are going to sell out in a few more days. After several interminable delays, we have finally received our copies of Eureka Seven #5, just not in time to get it a blurb in this weeks newsletter.




We also got in IGPX #7 and the latest re-release Yu Yu Hakusho volume. They will get official notice on the site sometime shortly. We received a fairly large new manga shipment this week, and while we were able to get the first 45 books posted to the site, the rest (about 20 more) will be following up this weekend as well. Most of the distributor and studio warehouses close up next week for the holidays and don't reopen until after the new year, so I'm not looking for many big new figure and toy arrivals until early January...

...that's fine though, it will give us a chance to rest and digest some of the stuff we already have. And goodness knows, we'll need it! :-)

Updates - December 9th, 2006

It's crunch time!

Over the next few days we will fill more orders a day than we usually do in a week during the rest of the year, we will respond to every sort of customer question regarding stock levels and delivery times, and we will be totally exhausted by the time it's all done! Did I miss anything? Oh yes, a reminder that if you are just now getting your holiday gifts ordered then you have officially waited until the last minute. :-) If you are ordering over the next few days, please make sure to check our holiday shipping schedule and choose your shipping method wisely. Please don't automatically expect us to be able to get your order out the day you place it (though we will try very hard).

Also, don't forget that super saver orders by their nature get the lowest priority on the shipping line and that orders shipping FedEx Overnight, then 2nd Day, then Pri Mail, then Ground service get the highest priority on the line no matter what order we receive them in.

In Anime news this week, I have to sadly report that ADV has informed us that Golden Boy has finally gone permanently out of print, and they will no longer be replicating it - probably due to a license expiration. There are several other older ADV titles that have been on backorder for awhile and we have inquired to them for status updates. Geneon reported to us that the new Fate/Stay box that we received this week is completely sold out at their level, and we won't be able to get anymore until near the street date. We had just enough out of our first allocation to fill all of your pre-books and a few new orders, and then immediately had to put it back on pre-order status. We'll have them in stock again around the 19th, but that shipment will include the remainder of our allocation from Geneon as we won't be able to get anymore after that.



Geneon also let us know that there won't be anymore Hellsing Ultimate Limited editions made until after the New Year, and only a few at that. We have already sold 80% of our Limiteds, and we are shipping those first come first serve until they run out.


We have had excellent order fills so far this holiday season, but a couple of items have caused us some consternation like Stray Little Devil 2, Tsukuyumi Moon Phase 2, and Tsukihime 2 manga's. All three are sold out at the manufacturer and we probably won't be able to restock them until after Christmas. On the DVD side the Ergo Proxy Vol #1 w/ Art Box still is not in, but Geneon promises that we should have it no later than Monday next week. Also, Bandai was late getting out Eureka Seven Vol #5, but we're expecting both the regular and special edition to arrive today - hopefully - or Monday at the latest. :-)

The final piece of news is another disappointment. 4Kids announced this week that they are giving up on the One Piece series due to low sales and ratings. Honestly I think the execs at 4Kids need an education in Anime fandom, as they obviously licensed the title primarily for TV broadcast and thus did not option the unedited Japanese content for release. This meant that Viz had only the terrible edited dubbed version to release on DVD, and accounts for the low sales numbers and TV ratings. I remember when Geneon tried to do the same thing with Cardcaptors. The really bad news is that 4Kid's contract ties up the license until 2009, so there is no chance for an uncut release until after that. You can get the full story on this over in our news section.

All of you know that I pick 3 or 4 of your comments each week to feature in the newsletter (a little shameless promotion), but here is one that I wanted to highlight. Richard, who is currently serving in Iraq, wrote in a couple days ago to say:

"Wanted to say that again and again this site delivers beyond expectations. I always seem to get the good prices, good products and good delivery times. I even received my items in a timely manner while stationed in Baghdad, Iraq. The greatest thing about that is that unlike some services, Robert's Anime Corner Store actually ships to APO/FPO addresses. Without this site, my tour of duty would have felt much longer than it was." - Richard
The greatest thing about getting feedback like this is that we have the honor to serve those who are serving our country. Hats off to YOU Richard! We're glad we could make your tour a little easier and you and your mates will be in our thoughts and prayers over the holidays.

We've posted several more excellent Q1 and Q2 2007 figures for pre-order.
Here is the latest rundown:

Emma
Hauruhi
Angel
Shinku
Louise
Amano
Rin


It certainly has been an excellent week for new arrivals. Aside from a few studio glitches which I mentioned earlier, we have just about all but a handful of DVD titles scheduled to street prior to Christmas in stock now, including Black Cat, Ergo Proxy, Trinity Blood 3, Hellsing Ultimate, Rumbling Hearts, Fate/Stay, Paradise Kiss, Naruto Season 2 Uncut, and the list goes on and on! This is the last week for non-panic holiday shopping, so be sure to checkout our specials page for all the great holiday deals we are currently offering.

We still have our entire figure section on sale (these make great gifts!), and we are also offering an additional 10% off a selected list, which you can find here.

Our $5 soundtrack sale is still in effect for a bit longer, that list is here.

We still have a few titles left in our Geneon $5 DVD sale. Some are only $4 now.

We have lots of closeout titles discounted up to 75% off retail, which are listed here.

And finally, as you may be aware, Geneon's license for CardCaptor Sakura is expiring on Dec 31st, and the DVD's will not be available after that date. We have done a deal with them that allows us to offer you an unbelievable price on all 18 of the uncut subtitled series DVD's. We expect these bundles to arrive in about a week, and we will shipping them first come first served. If you don't already have it, this will be your last chance to get the CardCaptors series before it goes off the market.

Cardcaptor Sakura Complete Series Set, Vol #1-18, DVD Mega-Bundle (Uncut Subtitled Edition)
Your Price is ONLY $69.98! - Retail Price $539.82 (That's 87% off the Retail Price!)

Now that's a deal worth offering! Happy holidays!

Updates - December 3rd, 2006

So far so good, things are going smoothly here at Anime Corner world headquarters during the first week of holiday cyber madness. Our new facility gives us so much more capacity that we have not had any problems getting orders shipped on a daily basis. We are also seeing truly excellent fill rates and very few stock outs or backorders thus far ('thus far' being the key operative there), much better than last year. Orders are being delivered even faster this year. We are now able to get most pre-orders shipped out the same day the product arrives, and we are able to get the store updated almost in real time. For instance, yesterday when the Naruto uncut boxed sets arrived, the site was updated to reflect that they were in stock within 40 minutes of them being unloaded. Even though they came very late in the day, pre order tickets were printed last night and the orders have already been filled early the next morning. I want to give kudo's to our staff who are doing just a fantastic job of keeping everything running smoothly during the rush. This coming week will be the real test, as the start of December seems to have kicked people into a shopping frenzy and our order volume so far over the weekend has been...

well...

...it's going to be one hell of a week!

The folks in the mid-west have seen a virtual white out this week due to the first major snowstorm of the year. It looks like just rain and wind for us here, but I'm sure there will be some limited parcel delays in the effected areas, so keep that in mind when ordering and give your parcel an extra day or two to be delivered.

This week Flash Gordon completes his reviews of the Patlabor TV and OVA series with overall ratings and episode guides for the original OVA and the New Files releases.

In the news this week we have a few more product delays. This year the studios across the board have really been struggling to get their releases out on time, and I can't remember when there have been more delays and cancellations. Geneon managed to ship the first DVD of Ergo Proxy on time, but an issue has delayed delivery of the box version until sometime next week. Even as of this morning they were not able to pin down an exact delivery date. Media Blasters says the new Invader Zim boxed set probably won't be shipping to retailers now until the 2nd week of December. They also delayed the second Voltron Tin, resetting the release date back a couple of weeks to 12-12. We've had some trouble recently getting timely manga restocks from Dr. Master, and I'm trying to find out what the story is there. Finally, things have been a little sparse stock wise on the import side as we have not taken any new deliveries from Tokyo since September. We now have our first post move import shipment in process, and will be getting our import stock back up to par shortly. I want to thank everyone waiting for an import CD for their patience during this period.


Anyone planning on getting me something for Christmas? This is what I want ...

We have several new figure arrivals for you this week, including a wonderful version of Ryogi Shiki and another excellent Igunis figure, this one from Max Factory. Now that the relocation is behind us, we have also started putting up new figures for pre-order - the first of which being two beautiful figures from Rumble Roses due in next April. Don't forget, our holiday figure sale is still going on and you have the chance to really stock on one some great figures right now at close to our cost. We also have another excellent manga update this week including two new series Nosatsu Junkie and Soul Rescue from ToykoPop, and new additions to series like Girls Bravo, Moon Phase, Beck, and Yubisaki Milk Tea.

Geneon did get Hellsing Ultimate shipped on time, but just barely. We received the regular edition on Thursday, but the limited's are not due to arrive until the day before or of the street date. We'll get those guys shipped as soon as they hit the dock. We received our Hellsing Ultimate screener copies last week, and after watching it a couple of times I think the worst thing about it is going to be the long wait between volumes! ^_^ I'm checking right now on the status of Eureka Seven #5, and I'm hoping Bandai will tell us it's already in transit since it streets next week. On the flip side of the delivery coin, ADV has been getting us their titles 2 or 3 weeks early. Last week we saw Pani Poni Dash arrive, and this week we received Nerima Daikon Brothers which was originally not scheduled to come out until Dec 19th. We also received the FUMOFFU and E's Otherwise thin-paks a couple of weeks early. Hopefully this trend will continue and all the other pre-Christmas releases will be in stock in plenty of time for you to enjoy them over the holidays.

In the mean time, we'll stay on top of everything and concentrate on getting all your holiday orders shipped as quickly and as complete as possible!

[UPDATE]: The Invader Zimm DVD Boxed sets have now arrived. Figures. :-)

[UPDATE]: Bandai reports that Eureka 7 Vol #5 shipped late from their replicator (par for the course these days), but they are now shipping them out to retailers, so it looks like it will arrive here around mid-week this week.

Happy Thanksgiving!

Happy Thanksgiving everyone!

Since my parents passed away several years ago, Jamie and I now normally go over to her parents house for holiday dinners, but this year it looks like I'm going to be sitting this one out at home due to not feeling well (it's something that's been coming to a head for awhile now, but I won't bore you with the details). I'll be thinking about all you guys out there though, and I hope everyone has a wonderful Thanksgiving holiday. Of course, we'll be back to work on Friday running a full shift to make sure we keep up with processing your Holiday orders.

Our store wide 15% off figure and toy sale has been pretty successful so far, and since I'm not feeling well (I was stuck at home tonight) I went ahead and used the time to finish keying up the holiday figure specials on the store. Ron and Fuller put together a list of about 20 of our most popular selling figures and toys, and I went ahead and keyed them up for an additional 10% coupon discount. I think it's definitely worth a look as the two sale discounts together puts the price of these guys and gals about as close to cost as we can afford to sell them. I'm going to announce this in the newsletter on Friday, but you saw it here first.

You can find full details right here.

One of things we're working on this weekend is a boxed set page, and we should have that completed and up in a couple of days. We're also working this weekend on posting Feb and March solicitations including some of the series coming from the new studio Illumitoon like Bt'X and BoBoBoBoBoBoBoBoBo. On Wednesday I talked to Richard Ray, the executive VP down there, and they seem to have a really squared away operation setup and I'm looking forward to seeing some very high quality Anime releases from their label.

This will be our 9th holiday season serving Anime fans. Considering how hard we work over the holiday's taking care of everyone else (and really not having much time to celebrate ourselves), I thought I'd mention that you might want to give a little more thought to the clerk or customer service rep at some store who is working long hours to help you meet your shopping goals. Many retail stores are opening up at midnight tonight to get a jump on the Black Friday rush, and while most people have a 4 day weekend, the folks that work in retail will not have much of any weekend at all. Running an online store, I at least get the privilege of being able to work from home this Saturday and Sunday, but even many of the people that make-up the Anime Corner crew will be cutting visits with relatives short to come back so we can process orders on Friday. For online retail, e-mails come in 24 hours a day, 7 days a week, and no one is going to tolerate waiting 4 days for their questions to be answered. Anyway, try to have a little more patience with the people putting in those long hours at work while you're doing your shopping and enjoying your time off. They are working very hard for YOU and appreciate the extra patience you show them during this hectic time of year.

Have a great weekend everyone, and enjoy your Anime!

Updates - November 17th, 2006

The holiday season volume has started to ramp up, and we're buckling down and getting ready for the onslaught that is only a few days away. Bring in on!

:-)

Seriously though, this year the studios are going to use the holidays to clear out inventory more so than any other time in the past, so sellouts and stock limitations will rule the day towards the latter part of December. If you have any critical gift items that you need to pickup then don't chance it, order as early as possible to help us make sure you get everything you need on time.

To encourage some of you would be 'late' shoppers to get your orders in early, we've discounted our entire figure and toy section 15%. In addition to getting a great deal, you'll have first dibs on all of our in stock toys and figures before they start selling out later this month. I'm going to be consolidating a list of all our sales and special offers here on the blog throughout the holidays, and I'm going to be offering some exclusive coupons here later this month, so be sure to check in often to keep up with the latest store happenings, product status reports, and special deals. Here's what we have currently:

You know it's going to be a bad evening when you get home and your broadband connection doesn't work, and that's what I ran into Friday evening. I have a pretty high end business class ADSL connection at home, but I use an older 3-Com 812 ADSL router for the connection.

My network closet at home. No I don't tie up my NIC cables like I'm supposed to. Linksys Wireless-G access point gives me secure wireless for my laptop computer, everything else is hardwired Cat 5e. My 3-Com 812 spare is sitting on top of my regular 812 (mounted to my dumb hub), which turned out to be working pefectly.

I like it better than some of the newer plug and play routers (like a Speed Stream or a D-Link) because it allows you to manually setup just about every setting there is for an IP connection, and it supports VPN and a whole bunch of other features. Last night I came home and my connection was suddenly unavailable, and it took 3 calls, an onsite visit, and about 2 hours of phone time for us to figure out the problem and get it fixed. Our carrier, Frontier, uses PPPoA (PPP over ATM) for the connection, and this requires that an account name and PW authorization be built into the router configuration. Turns out that in my setup, the login domain was changed on their end from citlink.net to frontiernet.net (as part of some network wide upgrade process), and my old router could not be automatically updated remotely. One interesting thing is that since I'm pretty savvy on this sort of stuff, I had to get to a level 2 tech before we were even able to discuss probable cause - all the level 1's just have a check list they go through, most of which I had already done before calling in. The onsite tech that came out told me the router was bad, but I had a hot spare and that didn't work either. The level 2 support guy zero'd in on the problem right away, where it had eluded two level 1 techs. Apparently, they were not aware of their own network changes in progress. Anyway, it's fixed now and thus this post is now up.

Speaking of internet connections, after a 2 month wait Verizon finally hooked up the facilites for our T1 (which is actually though Quest) out at the new office, and we have weaned off a less than optimal WiFi connection we had setup as an inbetweener. The T1 is incredible, speed tests give us rock solid 1.46Mb down-stream and 1.41Mb up-stream. We are running an internal server, VoIP for the phone and fax lines, and VPN out to my house so I can access the office server from home. The VOiP sound quality over it is excellent, and it provides our phone lines for about 40% of the cost of regular business landlines (not to mention it eliminates having a long distance carrier) which paid for the extra cost of the T. Best thing about it is that it's about as close to 100% reliable as you can get, I even picked up a spare Cisco 2524 router with T1/FT1 module for about $30 (those routers were around 2 grand years ago, but can be had for nothing now and still works great for a T). The WiFi connection we had was really terrible. It was a 1mb 'burst' level connection that had a terrible latency and was only up about 91% of the time - which means it would be down off and on about 90 minutes a day. Glad we're off of that!

OK, I'm rambling, back to business... -_^

Peter Paine put up some images on his side blog (that he obtained from this guy) that show some of the real places that can be seen in the Onegai Twins anime. Visiting the real places that are shown in an Anime series is considered a very 'Otaku' thing to do in Japan, but I think it's extremely cool and just had to post a few of the images here for you to see:

Not too much going on in the news this week. We did get the word from Funimation that the new Initial D Box set has been put on indefinite hold, so we've taken it off the site and unfortunately we've had to cancel any pre-orders for it. Hopefully this item will make a reappearance sometime next year. Funimation did finally make the big announcement about the re-issuing of the entire DBZ series (by saga!) in High Def format, with the Vegeta saga being the first set released in February. This announcement also means that Fun will not be repressing any of the original version DBZ DVD's, and we have placed the entire lot on 'stock on hand' status to be safe.

We've been working hard this week to keep the site updated not only with new arrivals (as they hit the dock), but also getting all the great upcoming item announcements built on the site. We've added tons of upcoming titles like Coyote Ragtime Show, Utawarerumono, Tales of Phantasia, Gakuen Heaven, Solty Rei, Best Student Council, and many others. Be sure to keep an eye on the upcoming releases page as we're updating it daily as the announcements come in.

We were a bit surprised, but none-the-less very pleased, to see several December DVD titles arrive this week including Pani Poni Dash! and Bleach. With the holiday rush coming, the sooner the studios get them out the better. We received the elusive 2nd Raid boxed sets and promptly sold out of them, but I was able to call in a few favors and get them restocked, though only a few. We also saw the arrival of the 3rd Tenchi Ryo-Ohki DVD in a beautiful limited edition Tin art box. This box is limited to the first pressing, so I'm sure they will run out quickly. And the Jubei-Chan box came after we had almost given up hope. Bandai had to delay it's release a couple months due to a license renewal, but they are here now and ready for your enjoyment!

We have yet another excellent manga and book update for you including new volumes from Cheeky Angel and Red River, plus a new title called Punch (that Jamie says is excellent!).

We also received a new figure shipment that contained several overdue favorites including the sexy Chitose Nambu, Burst Angel Jo, and the kneeling Kan-u Unchou. Pre orders are shipping now, and we won't have many left once they are processed. And finally we have some new Gundam Seed kits for those of you who like to model. Stay tuned for even more great new items arriving daily!

Ok, enough of my blabber-mouthing, I've gotta get back to work! -_^